Zoltrix (USA) Technical Support E-Mail Instructions


Technical Support E-Mail Instructions
Before sending mail requesting support, please read the Q&A files found on the Support Services page.
If you still need online support, please provide the following information:

Information needed to support Zoltrix modems:

1. Your Modems Model Number (Example: 8FM-56KRAINBOW or 8FM-56KIHCFVSP) and/or better yet your Modems Firmware Version. (This is the modems ATi3 response)

(Click here to obtain information on obtaining the ATi3 and ATi6 response of the modem)

2. The operating system you are using (DOS, Windows 3.1, Windows 95/98 etc...).
3. The CPU and speed (486-33, Pentium-100, etc.)
4. As complete of a problem description as possible.
5. A list of any software or hardware installed since the trouble has begun.
6. Exact wording or any error message(s) you receive.
7. Your return E-Mail address!!!

Information needed to support Zoltrix Sound cards:

1. Your Sound Cards model name, item # or PCB version (Click here for more information)
2. The operating system you are using (DOS, Windows 3.1, Windows 95/98 etc...).
3. The CPU and speed (486-33, Pentium-100, etc.)
4. As complete of a problem description as possible.
5. A list of any software or hardware installed since the trouble has begun.
6. Exact wording or any error message(s) you receive.
7. Your return E-Mail address!!!

Information needed to support other Zoltrix products:

1. Your Products model name or item #
2. The operating system you are using (DOS, Windows 3.1, Windows 95/98 etc...).
3. The CPU and speed (486-33, Pentium-100, etc.)
4. As complete of a problem description as possible.
5. A list of any software or hardware installed since the trouble has begun.
6. Exact wording or any error message(s) you receive.
7. Your return E-Mail address!!!

Note: Please do not include an attached file with your message. Include all text within the message!

3D Microcomputers in Canada has exclusive distribution rights of Zoltrix products to Canadian Distributors and Dealers and provides support to Canadian customers.

If located in Canada, send your message to the 3D Micocomputers support staff at:

support@3dmicro.com

Zoltrix (Europe) provides support to all customers located in Spain, France, Portugal, Italy, Greece and the U.K.

If located in Spain, France, Portugal, Italy, Germany, Greece or the U.K, send your message to the Zoltrix (Europe) support staff at:

technical@zoltrix-npg.com

Zoltrix (International) provides support to all customers located in regions not covered by the other Zoltrix support staff.

If not located in any of the other support regions, send your message to the Zoltrix (International) support staff at:

techzol@zoltrix.com.hk

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Last updated on August 17, 1999