1. Your Modems Model Number (Example: 8FM-56KRAINBOW or 8FM-56KIHCFVSP) and/or better yet your Modems Firmware Version. (This is the modems ATi3 response)
   The operating system you are using (DOS, Windows 3.1, Windows 95/98 etc...).
   
2. The CPU and speed (486-33, Pentium-100, etc.)
   
3. As complete of a problem description as possible.
   
4. A list of any software or hardware installed since the trouble has begun.
   
5. Exact wording or any error message(s) you receive.
   
6. Your return E-Mail address!!

1. Your Sound Cards model name, item # or PCB version (Click here for more information)
   
2. The operating system you are using (DOS, Windows 3.1Windows 95/98 etc...).
   
3. The CPU and speed (486-33, Pentium-100, etc.)
   
4. As complete of a problem description as possible.
   
5. A list of any software or hardware installed since thetrouble has begun.
   
6. Exact wording or any error message(s) you receive.
7. Your return E-Mail address!!!

1. Your Products model name or item #
2. The operating system you are using (DOS, Windows 3.1, Windows 95/98 etc...).
3. The CPU and speed (486-33, Pentium-100, etc.)
4. As complete of a problem description as possible.
5. A list of any software or hardware installed since the trouble has begun.
6. Exact wording or any error message(s) you receive.
7. Your return E-Mail address!!!

Zoltrix (International)

provides support to all customers located in regions not covered by the other Zoltrix support staff. If not located in any of the other support regions, send your message to the Zoltrix (International) support staff at: techzol@zoltrix.com.hk

(Please indicate your location by your message)

(South Africa)

Drive Control Services Pty Ltd in South Africa has exclusive distribution rights of Zoltrix products and provides support to South African customers.
Support
Voice: 27-11- 887-8927
54 Sixth Street Wynberg
P.O. Box 1082 Rivonia 2128
South Africa
Sales:
Voice: 27-11-887-8927
Fax: 27-11-887-9006

(Poland)

Megabajt in Poland has exclusive distribution rights of Zoltrix products and provides support to Polish customers.
Support
Voice: 48-22-633-11-99 Ext. 102
Email: info@megabajt.com.pl

When returning products, please download the RMA form HERE. You are required to fill out the form completely and fax to (852)2754-7915. We will issue RMA no. accordingly. Please only return the product after receiving the RMA no.

You may need the free Adobe Acrobat Reader to read the RMA form in PDF format, please click here to download

Address of RMA return:

Zoltrix International Ltd.
Room 701, Po Hing Centre,
18 Wang Chiu Road, Kowloon Bay,
Hong Kong

Tel: (852)2753-6883
Fax:(852)2754-7915